Terms of use

Last updated: 20/07/2026

About these Terms

These Terms of Use govern your access to and use of:

the website at https://theipea.org and any related websites operated by us;
online courses, lessons, assessments and learning materials;
memberships and subscriptions;
learner and organisational accounts;
certificates and learning records;
forums, communications and other interactive features;
corporate learning and team-access services; and
any other digital products or services that link to these Terms,

together referred to as the “Services”.

The Services are operated by International Professional Engineering Academy or IPEA.

We are a company registered in England and Wales.

In these Terms, “we”, “us” and “our” refer to IPEA.

You can contact us at:

Email: info@theipea.org
Please read these Terms carefully before using or purchasing any Service.

Acceptance of these Terms

By creating an account, placing an order, enrolling in a course, starting a membership, clicking a button indicating acceptance or otherwise using the Services, you agree to these Terms.

When you place an order, you are also agreeing to:

the description and price shown for the relevant Service;
any course-specific, membership-specific or product-specific conditions presented before purchase;
our Privacy Notice;
our Cookie Notice; and
any applicable acceptable-use, academic-integrity or community rules displayed through the Services.

Our Privacy Notice does not form part of the contract between us, but it explains how we collect and use personal information.

If you do not agree to these Terms, you must not use the Services.

Other applicable terms

Additional terms may apply to a particular Service. These may include:

a corporate order form;
an enterprise or team-learning agreement;
course-specific entry requirements;
assessment rules;
an instructor or event policy;
promotional terms; or
terms imposed by a third-party platform through which a purchase is made.

If there is a conflict, the following order of precedence applies:

a separately signed agreement between you or your organisation and IPEA;
an applicable order form;
product-specific terms presented before purchase;
these Terms.

Nothing in this section limits any mandatory rights available to a consumer under applicable law.

Consumers and business users

Some provisions of these Terms apply differently depending on whether you are a consumer or a business user.

You are a “Consumer” when you are an individual using or purchasing the Services wholly or mainly for purposes outside your trade, business, craft or profession.

You are a “Business User” when you use or purchase the Services wholly or mainly for purposes connected with a trade, business, craft, profession, employer or organisation.

A business purchasing access for its personnel is referred to as a “Business Customer”.

Where a provision applies only to Consumers or only to Business Users, this is stated in the relevant section.

Eligibility and users under 18

You must be at least 18 years old to purchase a Service or enter into a membership or subscription in your own name.

A person under 18 may use an appropriate Service only where:

a parent or legal guardian has reviewed and accepted these Terms on their behalf;
the parent or guardian is responsible for the account and any payment;
use of the Service is lawful in the user’s country; and
the Service is suitable for the user’s age and circumstances.

We may impose a higher minimum age or additional eligibility requirements for particular courses, assessments or Services.

The Services are not directed at children under 13.

Accounts

You may need an account to access some Services.

When creating or using an account, you must:

provide accurate, current and complete information;
keep your account information updated;
use your own identity;
maintain the confidentiality of your password and login credentials;
not share your account with another person;
notify us promptly if you suspect unauthorised access; and
accept responsibility for activity conducted through your account where that activity results from your failure to keep your credentials secure.

Unless we expressly permit otherwise, each learner may maintain only one personal account.

You must not create an account using another person’s identity, impersonate another person or provide misleading information about your identity, qualifications or affiliation.

We may require reasonable identity verification before issuing or verifying a certificate, investigating suspected misconduct, restoring an account or providing access to restricted features.

Organisational and team accounts

Where a Business Customer purchases access for employees, contractors or other authorised learners:

the Business Customer must have authority to purchase and administer the Services;
access is limited to the number of authorised users or licences purchased;
each learner must use an individual account unless the applicable order expressly permits another arrangement;
the Business Customer is responsible for allocating access only to authorised users;
licences may not be resold or transferred outside the Business Customer’s organisation without our written permission; and
the Business Customer must ensure its authorised users are made aware of these Terms.

An organisational administrator may be able to view information such as enrolment status, course progress, assessment completion and certificates where this is part of the purchased Service. The relevant Privacy Notice, order form or employer notice should explain how this information is used and shared.

Organisational access does not make the Business Customer the owner of the course content, software or platform.

Our Services

IPEA provides professional-development content across subjects that may include engineering, safety, risk, management, leadership, compliance and workplace skills.

The exact features of a Service are those described on the relevant product page or order confirmation at the time of purchase.

A Service may include:

recorded lessons;
written materials;
downloadable resources;
quizzes or assessments;
case studies and exercises;
access to an online learning environment;
instructor or support communications;
certificates of completion; and
a learning or completion record.

A reference to a course, certificate, membership or other benefit does not mean that every Service includes every feature.

Educational purpose and professional responsibility

The Services are provided for general education and professional-development purposes.

Unless we expressly state otherwise in writing, the Services do not constitute:

engineering design, calculation or certification services;
legal, regulatory, financial or medical advice;
a site-specific safety assessment;
a risk assessment for a particular workplace, process or item of equipment;
professional consultancy;
a substitute for supervision by a suitably qualified and competent person;
an authorisation to perform regulated or safety-critical work; or
a guarantee that a particular action complies with every applicable law, standard, code or workplace procedure.

You must apply your own professional judgement and obtain appropriate specialist advice before relying on course content in a real workplace or safety-critical situation.

You are responsible for:

checking which laws, regulations, technical standards and organisational procedures apply to your circumstances;
ensuring that information remains current and suitable for its intended use;
carrying out any required site-specific assessment;
working within the limits of your qualifications, competence and authority; and
following the instructions of your employer, regulator, professional body or responsible authority.

Examples, calculations, templates and checklists supplied through a Service must be reviewed and adapted before workplace use.

No guaranteed outcome

We aim to provide useful and professionally relevant learning, but we do not guarantee that using or completing a Service will:

secure employment, promotion, registration or professional recognition;
satisfy a particular employer’s requirements;
qualify you to undertake regulated work;
result in admission to a professional body or educational institution;
produce a particular commercial, financial or operational result;
prevent every accident, failure, loss or compliance issue; or
make you competent in a subject without further study, experience, assessment or supervision.

Your results depend on factors outside our control, including your prior knowledge, participation, application of the material and workplace circumstances.

Courses and access periods

Course access begins and continues for the period stated on the product page, at checkout or in your order confirmation.

We do not promise lifetime or permanent access unless the words “lifetime access” or equivalent wording are expressly included in your order confirmation.

Access may depend on:

maintaining an active account;
maintaining an active membership where the course is included through membership;
compliance with these Terms;
technical compatibility; and
the continued availability of the relevant platform or content.

Where no fixed access period is stated, access will continue for a reasonable period having regard to the nature, price and purpose of the Service. We may subsequently withdraw or replace the Service in accordance with section 30.

Memberships and subscriptions

Some Services may be offered through a recurring membership or subscription.

Before you subscribe, we will display the material information applicable to the subscription, which may include:

the price;
billing frequency;
minimum commitment, if any;
trial or introductory period;
what is included;
when payment will be taken;
whether the subscription renews automatically;
how to cancel; and
when cancellation takes effect.

By starting an automatically renewing subscription, you authorise us or our payment provider to collect the stated recurring charge from your selected payment method until the subscription is cancelled or otherwise ends.

You may cancel an automatically renewing subscription through by contacting us.

Unless otherwise stated at purchase:

cancellation stops the next renewal;
access continues until the end of the period already paid for;
no further recurring payment will be collected after cancellation takes effect; and
cancelling does not automatically produce a refund for a period that has already begun, except where required by law or expressly provided in these Terms.

We will provide renewal, trial-ending, price-change and cancellation information when required by applicable law.

We will not make cancellation unnecessarily difficult or require a cancellation method that is materially more burdensome than the sign-up method.

Changes to subscription prices

We may change a subscription price for future billing periods.

We will give you reasonable advance notice of a price increase. Unless applicable law requires a longer period, we will normally provide at least 30 days’ notice.

A price increase will not apply retrospectively to a period for which you have already paid.

You may cancel before the new price takes effect. Continuing the subscription after the effective date constitutes acceptance of the new price, provided that the change and your cancellation rights were clearly communicated.

Certificates and learning records

A certificate issued by IPEA normally confirms that the named learner has completed the requirements specified for the relevant course.

Unless expressly stated otherwise, an IPEA certificate:

is a certificate of completion or professional development;
is not an academic degree, diploma or academic credit;
is not a professional licence;
is not evidence of statutory authorisation;
does not by itself establish occupational competence;
does not make the holder a member of a regulated profession; and
does not guarantee recognition by an employer, educational institution, professional body or regulator.

Any accreditation, continuing professional development recognition or external approval applies only where it is expressly identified on the relevant course page and remains subject to the rules of the relevant third party.

You must not alter, falsify, sell, transfer or misuse a certificate or learning record.

We may withhold, invalidate or revoke a certificate where we reasonably believe that:

the course requirements were not completed;
the certificate was obtained through impersonation, plagiarism, fraud or other misconduct;
an assessment result was manipulated;
incorrect identity information was supplied;
payment was reversed or obtained unlawfully; or
the certificate contains a material administrative error.

Where reasonably practicable, we will give the affected learner an opportunity to respond before permanently revoking a certificate, except where immediate action is necessary to prevent fraud or protect another person.

Orders and formation of the contract

Product listings and prices on the Website are invitations to place an order and are not binding offers by us.

When you submit an order, you make an offer to purchase the selected Service.

A contract is formed when we:

send an order or enrolment confirmation; or
make the paid Service available to you,

whichever occurs first.

An automated acknowledgement that we have received an order does not necessarily mean that we have accepted it.

We may reject or cancel an order before acceptance where:

payment is not authorised;
the price or product description contains an obvious error;
the Service is unavailable;
eligibility requirements are not satisfied;
we reasonably suspect fraud, sanctions evasion or unlawful activity; or
accepting the order would breach applicable law.

If we cancel an order after receiving payment but before providing the Service, we will refund the amount paid.

Prices, taxes and payment

The price payable is the price displayed at checkout or stated in an applicable quotation or order form.

Prices will indicate whether applicable VAT or other taxes are included. You are responsible for taxes that the law requires you to pay and that are not included in the displayed price.

You must provide accurate billing and payment information and confirm that you are authorised to use the selected payment method.

Payments may be processed by a third-party payment provider. That provider may apply its own terms and privacy notice to payment processing.

We do not normally receive or store complete payment-card information where payment is handled by an external provider.

For Business Customers paying by invoice:

payment is due by the date stated on the invoice or order form;
fees must be paid without deduction or set-off except where required by law;
we may charge statutory interest and recovery costs on overdue commercial debts where legally permitted; and
we may suspend unpaid access after providing reasonable notice.

Promotions and discount codes

Promotions, free trials, scholarships, discount codes and special offers may be subject to additional conditions.

Unless otherwise stated:

an offer is available only during the advertised period;
an offer cannot be exchanged for cash;
discount codes cannot be combined;
an offer may be limited to eligible users, courses, regions or payment methods;
introductory pricing may apply only to the first subscription period; and
we may reject or withdraw an offer that has been obtained through fraud, technical error or misuse.

Withdrawal of an offer will not affect a completed purchase unless the price was obviously incorrect and the law permits cancellation.

Consumer cancellation rights

This section applies only to Consumers.

Depending on the nature of the Service and when access begins, you may have a statutory right to cancel a distance contract within 14 days without giving a reason.

The cancellation period normally expires 14 days after the contract is entered into.

18.1 Digital content supplied immediately

Online courses, downloadable materials, recorded lessons and similar resources may constitute digital content.

Where you ask us to provide digital content immediately during the 14-day cancellation period, we will request:

your express consent to immediate supply; and
your acknowledgement that you will lose the statutory right to cancel once supply of the digital content begins.

Where you provide that consent and acknowledgement, your statutory cancellation right in relation to the digital content ends when supply begins.

If you do not provide the required consent and acknowledgement, we may delay access until the 14-day cancellation period has ended.

18.2 Services beginning during the cancellation period

Where a contract is legally classified as a service and you expressly request that performance begin during the 14-day cancellation period:

you may still cancel during that period unless the service has been fully performed with the required consent and acknowledgement; and
if you cancel after performance has begun, we may charge a proportionate amount for the service supplied before cancellation.

18.3 How to cancel

To exercise a statutory cancellation right, you must inform us of your decision through a clear statement.

You may:

email;
use online cancellation function

Your cancellation is effective when you send the cancellation notice, provided it is sent before the cancellation period expires.

18.4 Refund following statutory cancellation

Where you validly exercise a statutory cancellation right, we will issue any refund due without undue delay and normally no later than 14 days after being informed of your decision.

We will normally use the original payment method unless you expressly agree otherwise. We will not charge a fee for processing a statutory refund.

Nothing in this section affects your rights where digital content or a service is faulty, incorrectly described or otherwise fails to comply with applicable consumer law.

Other refunds

Except for statutory cancellation rights, statutory remedies or a refund expressly offered on a product page, fees are not automatically refundable merely because:

you change your mind after digital content supply has begun with the required consent;
you do not use the Service;
you do not complete a course;
you do not achieve a desired result;
your employer or another organisation does not recognise a certificate;
you fail an assessment; or
you cancel a membership after a paid billing period has begun.

We may nevertheless issue a full or partial refund, credit or transfer at our discretion. Doing so in one case does not require us to do so in another case.

We will correct duplicate payments and confirmed billing errors.

Purchases made through an app store, marketplace or other authorised reseller may be governed by that provider’s payment and refund process. This does not remove any rights that cannot legally be excluded.

Consumer rights concerning digital content and services

This section applies only to Consumers.

We are legally required to provide digital content and services that conform to the contract and meet applicable statutory standards.

Nothing in these Terms excludes or restricts your legal rights where, for example:

digital content is not of satisfactory quality;
digital content is not fit for a purpose made known to us where the law applies that standard;
digital content does not match its description;
a service is not performed with reasonable care and skill;
information forming part of the contract is not honoured; or
we do not provide a remedy required by law.

Any limitation, exclusion or refund provision in these Terms is subject to those rights.

Licence to use IPEA content

IPEA and its licensors own or control the intellectual property rights in the Services, including:

course text, video and audio;
illustrations, diagrams and photographs;
assessments and answer materials;
templates and downloadable resources;
software, databases and platform design;
branding, names and logos; and
the selection, arrangement and presentation of content.

Subject to payment of applicable fees and compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the purchased Service for its intended educational purpose during the applicable access period.

For an individual purchase, the licence is for your own use.

For a Business Customer, the licence is limited to the authorised users and number of seats stated in the applicable order.

No intellectual property rights are transferred to you.

Restrictions on use

Except where we give prior written permission or applicable law expressly permits the activity in a way that cannot lawfully be restricted, you must not:

copy, reproduce, republish or distribute substantial parts of a Service;
record, photograph or capture restricted lessons or assessments;
share downloads, videos, passwords or account access;
sell, sublicense, rent or commercially exploit IPEA content;
remove copyright, trade mark or ownership notices;
upload course content to another website, file-sharing service or learning platform;
publicly distribute assessment questions or answers;
create a competing course, database or service using IPEA content;
reverse engineer or attempt to extract source code from our software;
bypass access, payment, security or digital-rights controls;
systematically scrape, harvest, crawl or extract content or data;
use bots or automated systems to access the Services in a manner that burdens or disrupts them;
use IPEA content to train, fine-tune, evaluate or develop an artificial-intelligence or machine-learning model without our written permission; or
assist another person in doing any of these things.

Permitted downloads remain subject to these Terms and may be used only for the purpose stated when supplied.

Trade marks

“International Professional Engineering Academy”, “IPEA”, our logos and associated branding are trade marks or trading identifiers belonging to us or our licensors.

You may not use them in a way that:

suggests endorsement, accreditation, partnership or affiliation where none exists;
is misleading;
damages our reputation; or
infringes our rights.

You may accurately state that you completed a genuine IPEA course, provided that the statement is not misleading and any certificate has not been revoked.

User content

The Services may allow you to submit assignments, answers, comments, reviews, messages, profile information, files or other material, referred to as “User Content”.

You retain ownership of your User Content.

You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, process, adapt and display your User Content only to the extent reasonably necessary to:

provide and administer the Services;
assess work and issue certificates;
provide support;
prevent misconduct and protect platform security;
comply with law;
enforce these Terms; and
use content in another manner to which you have separately consented.

This licence ends when the User Content is deleted from our active systems, except where continued retention is reasonably necessary for legal, security, backup, assessment-integrity or record-keeping purposes.

You confirm that:

you have the right to submit the User Content;
it does not infringe another person’s rights;
it does not unlawfully disclose confidential or personal information; and
its submission and our permitted use will not breach applicable law.

Do not submit commercially sensitive, classified, export-controlled, patient, client, employee or other confidential information unless we have expressly agreed an appropriate arrangement in writing.

Reviews and testimonials

Where you submit a review or testimonial, you confirm that it reflects your honest experience and has not been submitted in return for an undisclosed incentive.

We will seek separate permission before using your name, photograph, employer or identifiable testimonial in external advertising where such permission is required.

We may moderate or remove a review that is unlawful, fraudulent, irrelevant, abusive, misleading or unrelated to a genuine experience.

We will not prevent you from publishing a fair and honest review merely because it is critical of us.

Acceptable use

You must use the Services lawfully and responsibly.

You must not:

use the Services for unlawful, fraudulent or harmful activity;
compromise or attempt to compromise another person’s account;
introduce malware, malicious code or harmful technology;
interfere with the operation, security or availability of the Services;
test system vulnerabilities without written authorisation;
impersonate another person or misrepresent an affiliation;
harass, threaten, discriminate against or abuse another user;
publish unlawful, defamatory or infringing content;
send spam or unauthorised marketing;
collect another user’s personal information without a lawful basis;
use the Services to facilitate violence, dangerous wrongdoing or illegal activity;
falsify course participation, identity, assessment or completion records;
misuse a certificate; or
encourage another person to breach these Terms.

Academic integrity

You must complete assessments honestly and in accordance with any instructions supplied for the course.

Unless expressly permitted for the relevant activity, you must not:

submit another person’s work as your own;
plagiarise text, ideas, calculations, images, code or other material;
arrange for another person to complete an assessment;
complete an assessment for another learner;
obtain or share restricted assessment answers;
collaborate where individual work is required;
fabricate evidence or results;
use unauthorised notes, software, artificial-intelligence tools or external assistance; or
manipulate completion or assessment records.

The permitted use of artificial-intelligence tools may vary by course or assessment. Where no specific instruction is provided, AI-assisted work must not be represented as entirely your own where that would be misleading.

Suspected misconduct may result in investigation, reassessment, loss of marks, withholding or revocation of a certificate, suspension or termination.

Moderation and removal of content

We may review, restrict, edit or remove User Content where we reasonably believe that it:

breaches these Terms;
is unlawful;
infringes intellectual-property, confidentiality or privacy rights;
creates a security risk;
is abusive, threatening or discriminatory;
contains malware or spam; or
exposes us or another person to legal or regulatory risk.

We are not obliged to monitor every communication or item of User Content.

You may report unlawful or inappropriate content to us.

Third-party content and services

The Services may contain:

content created by external instructors or subject-matter contributors;
links to third-party websites;
embedded media;
payment services;
videoconferencing or communications tools; or
integrations with external platforms.

Third-party services may be subject to their own terms and privacy notices.

We do not control third-party websites and are not responsible for their availability, security or content. A link does not necessarily mean that we endorse the third party.

This section does not exclude responsibility that applicable law places on us for a third party acting on our behalf.

Changes to courses and Services

We may update a course or Service to:

improve quality or accessibility;
correct errors;
reflect changes in knowledge, standards or law;
address safety or security issues;
replace obsolete technology;
maintain compatibility; or
make reasonable operational improvements.

Updates may include changes to instructors, lesson order, examples, assessments, downloads or platform features.

We will not make a material change that removes the principal benefit of a paid Service during its stated access period without providing an appropriate remedy where required. Depending on the circumstances, that remedy may include:

continued access to an existing version;
access to a substantially equivalent replacement;
an extension of access;
a proportionate refund; or
another reasonable solution.

We may withdraw a Service where continued provision is unlawful, unsafe, technically impracticable, affected by third-party rights or no longer commercially sustainable.

Where reasonably possible, we will give affected paid users advance notice.

Availability, maintenance and compatibility

We aim to keep the Services reasonably available, but we do not guarantee uninterrupted or error-free access.

Access may be affected by:

planned maintenance;
emergency maintenance;
internet or telecommunications failures;
cyberattacks or security incidents;
third-party hosting or software failures;
events outside our reasonable control; or
the configuration of your device or network.

You are responsible for maintaining suitable equipment, software and internet access.

Any material technical, compatibility or functionality requirements known to us will be stated on the relevant product page or otherwise communicated before purchase where required.

We may temporarily suspend access where reasonably necessary to protect users, data or systems.

Support

Support is available through email.

Unless a separate service-level agreement applies, response times are estimates and are not guaranteed.

Support does not include professional consultancy, bespoke engineering advice, legal advice or emergency assistance.

Do not rely on IPEA support for an urgent safety, medical, security or engineering incident.

Suspension and termination by us

We may suspend, restrict or terminate access where we reasonably believe that:

you have materially or repeatedly breached these Terms;
you have not paid an amount that is due;
your account is being used fraudulently or without authority;
account activity presents a security risk;
you have engaged in serious academic misconduct;
continued access may harm another person or our systems;
we are required to act by law, a court, a regulator or a payment provider; or
continuing to provide the Service would itself be unlawful.

Where appropriate, we will give you notice and a reasonable opportunity to remedy the issue.

We may act immediately where necessary to prevent fraud, security compromise, unlawful activity, harm to another person or misuse of a certificate.

Suspension does not automatically entitle you to a refund where it results from your material breach. This does not affect mandatory consumer rights.

Ending your use

You may stop using the Services at any time.

You may request account closure by contacting us.

Closing an account:

does not automatically cancel a subscription unless the cancellation process confirms that it does;
does not remove payment obligations already incurred;
may result in loss of access to courses, records and certificates;
does not require us to delete information that we must or are entitled to retain; and
does not affect provisions intended to continue after termination.

Before closing your account, you should download any certificate or permitted learning record that you wish to retain.

Events outside our reasonable control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:

natural disasters;
epidemic or pandemic effects;
war, terrorism or civil disturbance;
industrial disputes not involving our own workforce;
interruption of utilities or telecommunications;
widespread internet failure;
government or regulatory action;
cyberattacks despite reasonable precautions; or
failure of a critical third-party supplier.

We will take reasonable steps to reduce the effect of the event and resume performance.

This section does not remove any right to a refund or other remedy that applicable law gives a Consumer where a Service is not provided.

Our responsibility to Consumers

This section applies only to Consumers.

We are responsible for loss or damage that is a foreseeable result of our breach of contract or our failure to use reasonable care and skill.

Loss or damage is foreseeable where it is obvious that it will happen or where, when the contract was made, both parties knew that it might happen.

We do not exclude or limit liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
breach of rights that cannot lawfully be excluded;
defective products where applicable law prohibits exclusion; or
any other liability that cannot legally be excluded or limited.

Where you use the Services as a Consumer, we are not responsible for business losses, including loss of profit, business, revenue, contracts, opportunity or commercial data.

We are not responsible for loss caused by:

your failure to follow course instructions or reasonable technical requirements;
using educational content as a substitute for site-specific professional advice;
unauthorised changes made to downloaded materials;
inaccurate information supplied by you; or
circumstances outside our reasonable control,

except to the extent that we caused or contributed to the loss or applicable law provides otherwise.

Nothing in these Terms affects your statutory rights.

Our responsibility to Business Users

This section applies only to Business Users and Business Customers.

Nothing in these Terms excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
a deliberate breach intended to cause loss;
liability under an indemnity expressly agreed in a separate signed contract; or
any liability that cannot lawfully be excluded or limited.

Subject to the preceding paragraph, we are not liable to a Business User for:

loss of profit;
loss of revenue;
loss of business;
loss of contracts;
loss of anticipated savings;
loss of goodwill;
loss of opportunity;
loss or corruption of data; or
indirect or consequential loss.

Subject to the exclusions above, our total aggregate liability arising from or connected with a Service will not exceed the total fees paid or payable to us for the affected Service during the 12 months immediately preceding the event giving rise to the claim.

Where the affected Service was a one-time purchase, the cap will be the total amount paid for that Service.

The limitations in this section apply whether the claim arises in contract, negligence, misrepresentation, breach of statutory duty or otherwise.

Responsibility of Business Users

A Business User will be responsible for reasonably foreseeable losses, liabilities and costs incurred by us as a direct result of:

unlawful use of the Services by that Business User;
User Content supplied by that Business User that infringes a third party’s rights;
unauthorised resale or distribution of course content; or
a material breach of these Terms by that Business User,

to the extent that the losses were caused by the Business User and could not reasonably have been avoided by us.

This section does not apply to a Consumer.

Data protection and privacy

We process personal information in accordance with our Privacy Notice and applicable data-protection law.

Our Privacy Notice should explain matters including:

the identity and contact details of the data controller;
what personal information is collected;
why and on which lawful bases it is used;
who receives it;
international transfers;
retention periods;
individual rights; and
how to complain.

Where a Business Customer supplies learner information, the parties’ respective data-protection responsibilities may be set out in an order form or data-processing agreement.

You must not upload another person’s personal information unless you have a lawful basis and any required notices or permissions.

Cookies

We use cookies and similar technologies as explained in our Cookie Notice.

Where consent is legally required for a non-essential cookie or similar technology, we will request consent before using it.

You can manage available cookie choices through cookie setting link.

Confidential information

If either party receives information from the other that is clearly confidential or would reasonably be understood to be confidential, the receiving party must not disclose or use it except:

to perform the contract;
with the other party’s permission;
where the information is already lawfully public;
where it was independently developed or lawfully obtained elsewhere; or
where disclosure is required by law, a court or a regulator.

A learner must not treat ordinary published course content as their own confidential information.

Nothing in this section prevents us from using aggregated or anonymised information that does not identify an individual or disclose a Business Customer’s confidential information.

Compliance with law

You must comply with laws applicable to your use of the Services, including applicable export-control, sanctions, anti-bribery, intellectual-property and data-protection laws.

You must not use the Services for the benefit of a person or organisation where doing so would cause us to breach an applicable UK sanctions or export-control restriction.

Complaints

Please send complaints to:

Email: info@theipea.org

Please include:

your name and account email;
the relevant order or course;
a clear description of the issue;
what you would like us to do; and
any relevant evidence.

We aim to acknowledge a complaint within 5 business days and provide a substantive response within 5 business days, although complex matters may take longer.

If we cannot resolve a Consumer complaint, we will provide information about any alternative dispute-resolution procedure that applicable law requires us to identify and will state whether we are required or willing to participate in that procedure.

Governing law and courts

44.1 Consumers

These Terms are governed by the laws of England and Wales.

However, if you are a Consumer resident elsewhere, you retain the benefit of any mandatory protections provided by the law of your country of residence.

A Consumer resident in England or Wales may bring proceedings in the courts of England and Wales.

A Consumer resident in Scotland may bring proceedings in the courts of Scotland or, where legally permitted, the courts of England and Wales.

A Consumer resident in Northern Ireland may bring proceedings in the courts of Northern Ireland or, where legally permitted, the courts of England and Wales.

A Consumer living outside the United Kingdom may bring proceedings in any court that has jurisdiction under applicable mandatory law.

44.2 Business Users

For Business Users, these Terms and any non-contractual dispute arising from them are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction over disputes involving Business Users, unless a separate signed agreement states otherwise.

Changes to these Terms

We may update these Terms to reflect:

changes in law or regulatory guidance;
changes to the Services;
new security requirements;
improvements in clarity; or
reasonable operational changes.

The version in effect when you place an order will normally govern that purchase.

Updated Terms may apply to future use of the Website and future purchases from their stated effective date.

Where a change materially affects an existing paid or recurring Service, we will provide reasonable notice and explain any cancellation right available to you.

We will not use a change to remove an accrued right or retrospectively impose a materially disadvantageous obligation where doing so would be unlawful or unfair.

Transfer of rights

You may not transfer your account, course access, certificate or rights under these Terms without our written permission.

We may transfer our rights or obligations to another organisation as part of a restructuring, sale, transfer of business or service-provider arrangement.

Where you are a Consumer, we will ensure that a transfer does not reduce your contractual or statutory rights. We will notify you if the identity of the organisation responsible for an ongoing paid Service changes.

Third-party rights

Except where these Terms expressly state otherwise, a person who is not a party to the contract has no right to enforce any provision of it under the Contracts (Rights of Third Parties) Act 1999.

This does not affect any right or remedy that exists independently of that Act.

Severability

If a court or competent authority decides that part of these Terms is unlawful or unenforceable, the remaining provisions will continue in effect.

The affected provision will apply to the greatest extent legally permitted.

No waiver

If we delay or fail to enforce a right, this does not mean that we have waived it.

A waiver is effective only where it is clearly given and applies only to the specific circumstances for which it was given.

Entire agreement for Business Users

For Business Users, these Terms and any applicable order form or separately signed agreement constitute the entire agreement relating to the relevant Service.

A Business User acknowledges that it has not relied on a statement that is not included in those documents.

Nothing in this section excludes liability for fraud or fraudulent misrepresentation.

This section does not apply to Consumers.

Provisions that continue after termination

Provisions concerning intellectual property, certificates, confidentiality, accrued payments, liability, governing law, disputes and any other provision intended by its nature to survive will continue after access or the contract ends.

Contact information

Questions about these Terms may be sent to:

International Professional Engineering Academy
Email: info@theipea.org